GenAI revolutionizing banking: Opportunities and challenges

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GenAI revolutionizing banking: Opportunities and challenges

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GenAI is changing the banking industry through work automation, individualized customer experiences, and fraud detection. Operational cost savings from using GenAI chatbots in banking globally is 35 times more than not using GenAI. GenAI helps banks increase productivity, lower expenses, and enhance customer happiness.

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What’s inside

  1. Key Takeaways
  2. Reimagining banking through GenAI
  3. GenAI transforming banking landscape
  4. Challenges in GenAI implementation and their solutions

Key takeaways

Among industries globally, GenAI could add about $ 3.5 trillion annually in productivity on average, out of which the banking sector would be nearly 8 per cent. Banks are starting with applications in software development, chatbots and media content generation. GenAI has vast potential to execute business and technology processes autonomously. The operational cost savings from using GenAI chatbots in banking reached $7.3 billion globally. It is 35 times the operational savings without using GenAI. The integration of GenAI with virtual assistants has significantly enhanced customer support and experience. GenAI enables banks to automate crucial processes such as customer onboarding, fraud detection, and risk management. As a result, employees can concentrate on more intricate tasks, such as delivering exceptional customer support. The banking sector can significantly benefit from this, leading to an overall increase in efficiency. Download Complete Research

Reimagining banking through GenAI

Empowering customers through GenAI

  • GenAI enables banks to provide customized products, personalized financial advice enhancing the banking experience for customers.
  • GenAI automates and streamlines banking processes, reducing wait times and enhancing customer convenience.
  • GenAI helps banks strengthen security measures, protecting customers from fraud, unauthorized access, and identity theft.
  • AI-powered chatbots and virtual assistants provide round-the-clock customer support, offering prompt and reliable assistance.
  • Through efficient processes, enhanced security, and seamless support, GenAI enhances overall customer satisfaction with the banking experience.

GenAI transforming banking landscape

Corporate banking, retail banking and software engineering are the most value-creating functions with each providing a value of about $ 50 billion. The rest of the functions include wealth management, asset management, risk, IT and finance and HR. Download Complete Research

The diagram below shows the impact of GenAI on banks’ functional architecture

Future trends in GenAI

GenAI is in nascent stage, but it has the potential for vast changes in banking. The following use cases are expected to prevail in future:

  • Financial forecasting: As GenAI will be able to integrate and analyze data from various sources in future, it will be able to identify data patterns and run simulations based on real-world context and hypothetical scenarios. It can help banks to make effective financial forecasts.
  • Generate financial advice for customers: Training GenAI on customers’ financial goals, risk-taking ability, income, expenditure. It can be used for budgeting recommendations. Also, it can help in smarter investment and wealth management and trading advice.
  • Minimize manual paperwork: Manually analyzing financial documents is costly and time-consuming. GenAI can be used to summarize large documents and significantly cut operational costs.
  • Regulatory code change advisor: GenAI will be used to make developers aware about underlying regulatory changes that will require them to change code. It can assist in automating the changes and providing documentation.
  • Manage risks and credit worthiness: GenAI will be used to create a more accurate picture of borrowers after analyzing vast amount of data from multiple sources.

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Credits
Author@lab45: Poonam Pawar, Hussain S Nayak

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Sustainable airports: The burning need

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Sustainable airports: The burning need

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The aviation industry is expanding rapidly, making it imperative to adopt sustainable practices. Airports worldwide are taking significant measures to reduce their carbon footprint, conserve natural resources and encourage social responsibility but still more needs to be done.

What's inside

  1. Establishing the need for sustainability
  2. Several areas of impact: not just carbon emissions
  3. Top areas to focus
  4. New initiatives to optimize footprint

The need for sustainable airports

The aviation industry contributes to global carbon emissions, with airports accounting for about 2-3% of that contribution. While this is not very significant and airports are committing to Net-zero, they impact the environment in many other ways. Airports consume significant amounts of energy and water and generate waste equivalent to small cities and contribute significantly to noise pollution leading to health disorders in the neighbourhood. Airports also promote economic growth through trade, tourism, job opportunities, support for local businesses, and regional development and hence a sustainable balance is the need of the hour.

Areas to focus for maximum impact

Airports around the world are recognizing the importance of sustainability and are implementing various eco-friendly initiatives to reduce their ecological footprint. Four key areas of focus have emerged: energy, waste, water, and noise. Some leading airports have already implemented sustainable initiatives, such as using recycled materials for construction and mandating the use of reusable tableware in food and beverage establishments. Emerging ideas include hydrogen fuel cells and bio fuels (for energy), AI and IOT Sensors for optimal water usage, hydrothermal liquefaction and AI/ML to detect recyclables for waste and AR safety programs and Noise insulation techniques for Noise impact reduction. Others need to assess their current state and take steps that best suit their situation. Download Complete Research

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Author@lab45: Deepika Maurya

Top trending insights

Smart airports of the future

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Smart airports of the future

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This document navigates current airport challenges and presents advanced technology as the key to solutions. It offers profound insights into the future of global aviation, encompassing passenger management, sustainability, and technological integration.

What's inside

  1. The not-so-smart airports of the present
  2. The global travel shift: Current industry and market trends
  3. The technological solutions making airports smarter
  4. Solving for sustainability: A herculean task?
  5. The global travel evolution: Upcoming industry and market trends
  6. The global travel revolution: A futuristic rethinking, from first principles

The not-so-smart airports of the present

The not-so-smart airports of the present face numerous challenges. Operations suffer from capacity issues, flight delays, and inefficiencies. Passengers endure long queues, baggage mishaps, and limited amenities. Root causes include aging infrastructure, rising air travel demands, and heightened expectations. Solutions must address sustainability, accessibility, cargo flow, baggage handling, workforce shortages, and facility limitations.

The global travel shift: Current industry and market trends

The global travel shift: Current industry and market trends reveal airports' adoption of new technology and operational strategies to tackle challenges. Emerging trends include enhanced passenger experiences, optimized capacity, safety measures, regulatory compliance, cargo logistics, and sustainability efforts. These initiatives reflect a trifecta of technological innovation, evolving customer expectations, and sustainability goals. Download Complete Research

The technological solutions making airports smarter

Cutting-edge technology is revolutionizing airport operations, addressing core challenges. From AI-based gate allocation to IoT-enabled passenger flow monitoring, these innovations enhance efficiency, sustainability, and safety. Adoption levels vary, but promise a smarter future for airports.

Solving for sustainability: A herculean task?

The aviation sector faces sustainability challenges despite significant growth projections. Airports employ millions but also contribute to emissions, noise pollution, and land use issues. Innovative solutions are crucial to mitigate environmental impacts. New technologies offer hope, with initiatives focusing on energy efficiency, waste management, water conservation, carbon emissions reduction, sustainable construction, stakeholder engagement, and sustainable transportation. Adopting a "smart airport" mindset and leveraging advanced technologies are essential for sustainable development. Download Complete Research

The global travel evolution: Upcoming industry and market trends

Smart airport innovations offer incremental improvements, enhancing every aspect of the customer journey. From baggage tracking to disruption management, each innovation contributes to a vastly improved airport experience. These subtle enhancements, when integrated into a comprehensive system, create truly evolved airports. While current developments may seem marginal, they lay the groundwork for future radical transformations. Foundational changes in data and cloud technologies, along with private networks and digital twins, are revolutionizing airport operations. Innovations in transportation, such as urban air mobility and self-driving passenger vehicles, aim to streamline end-to-end customer transportation. With a growing focus on sustainability and continuous innovation, airports are poised for significant advancements in the coming years.

The global travel revolution: A futuristic rethinking, from first principles

Future airports represent the culmination of incremental improvements, resulting in a transformative rethinking of airport design, operation, and customer experience. Redefining each step of the passenger journey from first principles can revolutionize airport travel. From travel to the airport to reaching the final destination, autonomous vehicles offer seamless transportation, reducing stress and travel time. Check-in and security procedures can be streamlined through biometrics and digital identity, eliminating the need for documents and minimizing delays. Optimized luggage handling and security checks ensure efficiency and convenience. Boarding processes can be expedited through automated sorting and biometric verification, enhancing overall travel experience. Additionally, autonomous vehicles can facilitate efficient flight transfers, reducing stress for passengers during layovers. With innovative technologies and redesign of airport processes, future airports promise a more seamless and enjoyable travel experience for passengers worldwide. Download Complete Research

Credits
Lead Authors@lab45: Ankit Pandey

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