Healthcare transforms with a focus on accessibility, prioritizing IT, the global market is projected at USD 975 billion by 2027. AI and machine learning, expected in 90% of US hospitals by 2025, streamline chronic condition diagnoses. Emerging technologies drive change, influencing preventive and home care in the healthcare landscape.

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What’s inside

1. Key takeaways
2. Key drivers shaping trends in healthcare
3. Business trends driving innovation
4. Technology trends aiding the business

Key takeaways

Healthcare IT is a top priority for providers. Nearly 80% of healthcare providers consider it one of their top 5 strategic priorities, with investments in software including revenue cycle management, security and privacy, patient intake/flow, clinical systems, and telehealth. AI, ML, and IoMT are rapidly developing and expected to be used in 90% of US hospitals by 2025. The global mHealth apps market is growing, primarily driven by the adoption of fitness and medical apps. Technology can improve patient care, reduce medical errors, and expand hospital boundaries. However, data interoperability and regulations are necessary, and patient engagement is crucial for a better healthcare system. Download Complete Research

Key drivers shaping trends in healthcare

Empowering customers through GenAI

• Patient centricity is a top priority as patients now expect a satisfying healthcare experience, like what they receive in other industries. With technological advancements, it is now feasible and cost-effective to meet these expectations and provide patients with a superior experience.
• Healthcare data is vital for informed decision-making, and data integration is necessary to enable seamless sharing of information between healthcare providers. Seamless integration is vital for seamless patient care, coordinated care delivery, reducing errors, enhancing patient outcomes, and promoting a holistic approach to healthcare.
• Preventive healthcare is gaining importance as it reduces costs, improves quality of life, promotes early detection, and aligns with advancing healthcare technologies and government policies.

Business trends driving innovation

• The COVID-19 pandemic has accelerated the adoption of telehealth and telemedicine, leading to a significant growth of the global telemedicine market size.
• Retail healthcare services are gaining popularity due to their convenience and accessibility.
• However, the healthcare industry is facing challenges related to data security, cyberattacks, and lack of standardization, which can be tackled by upgrading cybersecurity infrastructure, conducting risk assessments, and complying with regulatory standards.
• mHealth apps are transforming healthcare by providing easy access to health monitoring, medication management, and wellness, while personalized medicine uses an individual’s genetic profile to inform disease prevention, diagnosis, and treatment.
• The use of AI-driven data interoperability is transforming healthcare data exchange, and regenerative medicine is encouraging regeneration and repair of damaged tissues and organs.
• Population health management involves analyzing healthcare data to monitor and enhance the health of each person within a population.
• These healthcare trends impact various stakeholders, including doctors, nurses, patients, pharmacists, and healthcare administrators.

Technology trends aiding the business

• Artificial intelligence (AI) is transforming healthcare by analyzing patient data, developing new drugs, and improving diagnoses.
• The global AI market for healthcare is projected to reach a significant amount by a certain year.
• Nanotechnology promises to revolutionize healthcare by enabling precise diagnosis, targeted drug delivery, and enhanced treatment options.
• The Internet of Medical Things (IoMT) and wearable devices are becoming increasingly popular for real-time monitoring, diagnosis, and therapy delivery.
• Robotics, digital twins, virtual reality, health data analytics, and gene editing are also promising in improving healthcare.
• However, ethical concerns regarding gene editing must be addressed, and regulatory frameworks must be updated to ensure responsible use

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Credits
Lead Authors@lab45: Anju James
Contributing Authors@lab45: Hussain S Nayak

GenAI is changing the banking industry through work automation, individualized customer experiences, and fraud detection. Operational cost savings from using GenAI chatbots in banking globally is 35 times more than not using GenAI. GenAI helps banks increase productivity, lower expenses, and enhance customer happiness.

What's inside

1. Key Takeaways
2. Reimagining banking through GenAI
3. GenAI transforming banking landscape
4. Challenges in GenAI implementation and their solutions

Key takeaways

Among industries globally, GenAI could add about $ 3.5 trillion annually in productivity on average, out of which the banking sector would be nearly 8 per cent. Banks are starting with applications in software development, chatbots and media content generation. GenAI has vast potential to execute business and technology processes autonomously. The operational cost savings from using GenAI chatbots in banking reached $7.3 billion globally. It is 35 times the operational savings without using GenAI. The integration of GenAI with virtual assistants has significantly enhanced customer support and experience. GenAI enables banks to automate crucial processes such as customer onboarding, fraud detection, and risk management. As a result, employees can concentrate on more intricate tasks, such as delivering exceptional customer support. The banking sector can significantly benefit from this, leading to an overall increase in efficiency. Download Complete Research

Reimagining banking through GenAI

Empowering customers through GenAI

• GenAI enables banks to provide customized products, personalized financial advice enhancing the banking experience for customers.
• GenAI automates and streamlines banking processes, reducing wait times and enhancing customer convenience.
• GenAI helps banks strengthen security measures, protecting customers from fraud, unauthorized access, and identity theft.
• AI-powered chatbots and virtual assistants provide round-the-clock customer support, offering prompt and reliable assistance.
• Through efficient processes, enhanced security, and seamless support, GenAI enhances overall customer satisfaction with the banking experience.

GenAI transforming banking landscape

Corporate banking, retail banking and software engineering are the most value-creating functions with each providing a value of about $ 50 billion. The rest of the functions include wealth management, asset management, risk, IT and finance and HR. Download Complete Research

The diagram below shows the impact of GenAI on banks' functional architecture

Future trends in GenAI

GenAI is in nascent stage, but it has the potential for vast changes in banking. The following use cases are expected to prevail in future:

• Financial forecasting: As GenAI will be able to integrate and analyze data from various sources in future, it will be able to identify data patterns and run simulations based on real-world context and hypothetical scenarios. It can help banks to make effective financial forecasts.
• Generate financial advice for customers: Training GenAI on customers’ financial goals, risk-taking ability, income, expenditure. It can be used for budgeting recommendations. Also, it can help in smarter investment and wealth management and trading advice.
• Minimize manual paperwork: Manually analyzing financial documents is costly and time-consuming. GenAI can be used to summarize large documents and significantly cut operational costs.
• Regulatory code change advisor: GenAI will be used to make developers aware about underlying regulatory changes that will require them to change code. It can assist in automating the changes and providing documentation.
• Manage risks and credit worthiness: GenAI will be used to create a more accurate picture of borrowers after analyzing vast amount of data from multiple sources.

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Credits
Author@lab45: Poonam Pawar, Hussain S Nayak

By acquiring 100+M users in first 3 months of launch, ChatGPT has brought the field of Generative AI (GenAI) into mainstream awareness. The adoption of ChatGPT and similar applications have positioned Generative AI (as well as “Deep Learning”) as the newest disruptive tech after cloud computing.

What's inside

1. An overview of Generative AI, the market for it and the reasons for the hype
2. A qualitative assessment of its time to mainstream across various industries
3. Enterprise use cases and its limitations

What is Generative AI?

Generative AI, a field of Artificial Intelligence, refers to computational models that are trained on massive amounts of input data (300bn words in the case of ChatGPT). They can synthesize data, draw inferences and create new outputs in the form of text, images, video, audio, new data and even code.

Two architectures have made GenAI immensely valuable

1. Generative Adversarial Networks (GAN), that became popular in 2014 are used for generating images & videos.
2. Transformer Models, proposed by Google in 2017, are used for generating text.

ChatGPT, for instance, uses the transformer model along with Human Feedback Reinforcement training to generate high quality outputs. Training a model requires intensive computational power (supercomputers were used to train GPT3) and significant investments (OpenAI being a key example). But once a model is trained, it can be optimized for a larger user base. Download Complete Research

The market for Generative AI

The market is expected to grow from $8B in 2022 to $109B in 2030 at a CAGR of 34.6%. Key facts as follows

• Software segment accounts for 60%, service segment is the fastest growing.
• Media & entertainment is the biggest user of Gen AI accounting for 18% of revenue,  BFSI is the fastest growing at 36% CAGR.
• North America is the biggest market with 40% share and APAC is the fastest growing region.

Why GenAI is here to stay?

Need for content synthesis
We generate ~2.5 quintillion bytes of data every day on the internet. This not only makes searching for information tough but also makes inferring tougher, for regular users. GenAI tools can search, synthesize and compose an answer.

Democratization of content creation
We are moving from a search and retrieval economy to an infer and compose economy. People used to prompt algorithms to search and retrieve information but now they can prompt algorithms to infer and compose information.

Instant economy
Digital natives prefer tools that enable instant creation of content e.g. Tik Tok. ChatGPT can generate a word in 350ms after processing database of 300B words.

Access to massive computational power
The ability to instantly process and compose information using cloud computing.

Evolution of deep learning neural networks
Large Language Models have become openly available. These models help organize much of the internet’s information and develop patterns to mimic human decision-making.

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An early assessment of time to market & key GenAI companies.

Enterprise use cases of Generative AI

GenAI will fundamentally change several functions in enterprises leading to improved productivity and performance of employees. A Few areas of business where it will have the biggest impact are as follows:

Content creation
Gen AI will lead to more automation in content creation. It will not only reduce the cost of content creation but also increase the quality & variety of content created. Generative AI based DIY Apps are expected to emerge for marketing and design functions.

Content personalisation
Marketing touchpoints like newsletter, websites, videos, metaverse etc. will get hyper-personalized. This will improve brand engagement and conversion ratio of the sales funnel.

Drug discovery
Drug Discovery is a time-consuming process that can extend to 5-12 years. Gen AI can help identify potential drug candidates and test their effectiveness using computer simulations, thus saving time in the process. It has already led to tremendous real-world value, when the first mRNA covid vaccines were developed by programming mRNA molecules to express the specific antigen response. By 2025, more than 30% of new drugs and materials could be systematically discovered using GenAI techniques, up from zero today.

Software development
IT products and services could see the biggest impact. Below are some scenarios that may unfold.

• Reduced time on testing and coding
  Gen AI has the capability to create, test and debug the code in real time. In typical product development cycles, coding and testing takes 30-40% of the time. Gen AI will cut this significantly, thus reducing time to market.
• Improve programmer performance
  Code can now be generated with a simple prompt command. This will allow even less-tech savvy programmers to generate a better code. Gen AI can also translate the code from one programming language to another. However human intervention will still be needed to customize the code for specific vertical / client use.
• Automate recurring tasks
  Manhours will be freed from repetitive tasks, as automation is easier with GenAI. Tasks like report generation, log analysis etc will fall in the domain of automation.
• More secure and reliable IT infrastructure
  Gen AI can track performance and security of IT infrastructure in real time. It can pre-empt any failures, by generating early warning signals and hence improve reliability of operations.
  
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Credits
Lead Authors@lab45: Siddhant Raizada, Nagendra Singh, Tommy Mehl, Arvind Ravishunkar
Contributing Authors: Aishwarya Gupta, Anindito De